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Our Privacy Policy

We care about your privacy and believe that your data is yours and you should have the right to know what we do with it. Below you can understand how we store and process your data, please read carefully.

This Privacy Policy describes how Viibe ("we," "us," or "our") collects, uses, and shares information about you when you use our mobile application (the "App"), particularly regarding geolocation data and user profiles. By using the App, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

By continuing to use the App, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

  1. Information You Provide: When you create a profile on our App, you may provide us with personal information such as your name, email address, profile picture, and other relevant details. We may also collect information you provide when you communicate with us or interact with the App's features.

  2. Geolocation Information: We collect your device's precise or approximate geolocation information when you use our App, with your consent. This information allows us to provide location-based services for you and all other users of the App, enhancing user experience.

  3. Automatically Collected Information: We may automatically collect certain information about your device, including but not limited to your device type, operating system, unique device identifiers, IP address, and mobile network information. This information may be collected using cookies, log files, and similar technologies.


How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

  1. Providing and improving the functionality of the App:

    1. Provide users with key features such as showing events near you, unlocking chat features, and hotspot creation.

    2. Personalizing your experience and content.

    3. Communicating with you about the App and related updates.

    4. Analyzing usage trends and optimizing performance.

    5. Detecting, preventing, and addressing technical issues or security vulnerabilities.

    6. Analyzing user behavior towards the app to assess engagement trends and the most desired functionalities.

    7. Sending news regarding the launch of the application. Email marketing campaigns will not be sent for purposes other than disclosing product launch dates, features, digital stores offering the product, and new geographic locations that have become available;

    8. Sending information that is relevant to the security and privacy of registered people.

  2. Sharing of Your Information:

    1. Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating the App, such as hosting services, user authentication services, analytics providers, and customer support services.

    2. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.

    3. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred or disclosed as part of the transaction.

    4. Consent: We may share your information with third parties for any other purpose with your consent.

  3. Your Choices:

    1. Location Services: You can typically enable or disable location services through your device settings. If you choose to disable location services, certain features of the App may not function properly.

    2. Opt-Out: You may opt out of receiving promotional communications from us by following the instructions provided in such communications or by contacting us directly in the methods described in the Information and Data Removal Requests section.

  4. Data Security:

    1. We take reasonable measures to protect the security of your information, but please be aware that no method of transmission over the internet or electronic storage is 100% secure.

  5. Children's Privacy:

    1. Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.


​Data Storage

  1. Location, Transfer and Retention

    1. As any mobile application, we store the data we collect and you provide to offer the best service. To securely store and manage the data collected through the App, including personal information and user-generated content, data is stored in Amazon Web Services (AWS) in servers located in the European Union. Please refer to AWS' privacy terms for more details

    2. Please note that while the data primarily resides in the EU region, certain data processing activities or backups may involve the transfer of your personal data to other AWS regions or facilities. However, such transfers are conducted in compliance with applicable data protection laws.

    3. We retain the data stored in Amazon S3 only for as long as necessary to fulfill the purposes for which it was collected, in accordance with our data retention policies and applicable legal requirements.

  2. Metadata


Certain service providers may store your metadata to provide their services reliably and with high performance. Some examples are Auth0 and Amazon Web Services. We are subject to their privacy policies regarding data transfer and processing. You can find their respective privacy policies in the links below.


Auth0: Auth0 Data Processing

Amazon Web Services:


​Information and Data Removal Requests

If you want, you can request the information we store and also ask us to delete all data. For this, we request that you send an email to with the following email subjects:

  • ​GDPR - Delete

This way, in a few days we will remove all data stored about you.

  • GDPR - Information

This way you will receive the data we have stored about you in a few days.

  • GDPR - Opt-out

This way you will be excluded from every marketing communication regarding the App, but not from essential communication.

In the body of the email we ask you to send a photo of a document so that we can validate your identity. This gives our users more security, preventing unknown people from obtaining information that does not belong to them. These files will be deleted as soon as we process your order.

​If the registered email is different from the email from which you sent the request, we ask that you also send the email or phone number that was registered on our website so that we can search for the correct data.

For marketing opt-out, the user identification is not required. Just please make sure you send us the email or phone number registered in the account in case it is different than the one you sent the request.


​Changes to the Privacy Policy

We reserve the right to change these privacy policies at any time, so we encourage you to consult them frequently. The changes take effect immediately after publication, but you will be notified of the changes by email if this occurs.

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